Let’s talk about goal setting.

Look - Spring is still coming! The world has not ended. Just our regular routines have. Its time to reflect on what has worked and what...

I'm sure of it - but it so often seems like it is. What happened to gracious service? Servers who take the time to answer your questions...

Teamwork is essential in most industries, but especially in hospitality. When dealing with customers who need an immediate solution, it...

Are you an owner or manager who isn’t looking at your P&Ls monthly? If you are a business owner who isn’t sharing these types of...

Are you focused on your goals when meeting and giving direction to your team or just causing confusion? Are YOU clear on your goals and...

Some “food for thought” as we move forward toward the end of the year. Be a true leader, not just a boss. Lead (lēd) To show the way to,...

Time flies when you are having fun - and when you have a lot to do. Often, we find ourselves getting off track and at the end of the day...

Door County, Wisconsin is a great place to visit. In the summer, hundreds of thousands do. In the winter, not so many. Each town on the...

UGH! The numbers aren’t what you budgeted, now what?!? There are a few things to think about: #1 Were your budgeted numbers realistic?...

I'm really excited guys- I have been working with a group of people that need to be a team, but just aren't. Lately, I have been focusing...

We are rounding the corner on the third quarter and nearing the end of the year. How did it go? Have you reached hiring & training goals?...

I know I've said it before, but it bears repeating; treat your employees well and they will do the same for you. Being a good manager is...

empathy noun em·​pa·​thy | \ ˈem-pə-thē \ Definition of empathy 1: the action of understanding, being aware of, being sensitive to, and...

There is a reason the airlines tell you to put your own oxygen mask on before helping those around you. If you aren't healthy- you won't...

Sorry I have been gone for a while. I got caught up in "busy-ness" and wasn't taking care of my blog - which is something I really enjoy....

Find out what it means to me... And everyone you work with! Great teams start with mutual respect. Managers don't get respect just...

I don't want to admit it, but Summer is nearly over. We can finally take a breather from the busy season and relax... NOPE! Ok, take a...

Ugh! I know I have talked about the power of listening before, but I just had an experience that brought it up and I thought I should...

Well in this crazy world, sometimes people don't show up. They don't show up when they're scheduled, or at all! It is amazing how many...