According to J. Richard Hackman’s 40+ years of research, what teams need to thrive are: a compelling direction, a strong structure, and a...

Labor Issues? Can’t get or keep ‘em? Where did everybody go? There used to be people applying… Yep, it’s hard to find help. It’s the new...

How do we as leaders create an atmosphere of teamwork and growth? How do we get our crew members to show up on time and do their best?...

I'm sure of it - but it so often seems like it is. What happened to gracious service? Servers who take the time to answer your questions...

Teamwork is essential in most industries, but especially in hospitality. When dealing with customers who need an immediate solution, it...

Are you focused on your goals when meeting and giving direction to your team or just causing confusion? Are YOU clear on your goals and...

Some “food for thought” as we move forward toward the end of the year. Be a true leader, not just a boss. Lead (lēd) To show the way to,...

I'm really excited guys- I have been working with a group of people that need to be a team, but just aren't. Lately, I have been focusing...

We are rounding the corner on the third quarter and nearing the end of the year. How did it go? Have you reached hiring & training goals?...

I know I've said it before, but it bears repeating; treat your employees well and they will do the same for you. Being a good manager is...

empathy noun em·​pa·​thy | \ ˈem-pə-thē \ Definition of empathy 1: the action of understanding, being aware of, being sensitive to, and...

Find out what it means to me... And everyone you work with! Great teams start with mutual respect. Managers don't get respect just...

Ugh! I know I have talked about the power of listening before, but I just had an experience that brought it up and I thought I should...

Well in this crazy world, sometimes people don't show up. They don't show up when they're scheduled, or at all! It is amazing how many...

You need employees. You need employees that will stay. You need employees that have common sense, positive energy and enthusiasm. You...

I walked into a restaurant the other night. The host was on her cell phone and didn't notice me. I stood there for a minute or two and...

Have you noticed how when you run into a happy person your day seems a little brighter? Have you considered how your attitude can affect...

According to Brian Tracy, Entrepreneur - Professional Speaker, Best Selling Author & Success Expert, “Delegation is one of the most...

There are many things that can't be taught and when it comes to the hospitality industry, these are things that MUST be part of the...

You have a training manual and some designated trainers that are terrific employees so your new hires are going to be great, right?!?...