Teamwork is essential in most industries, but especially in hospitality. When dealing with customers who need an immediate solution, it...

Some “food for thought” as we move forward toward the end of the year. Be a true leader, not just a boss. Lead (lēd) To show the way to,...

Door County, Wisconsin is a great place to visit. In the summer, hundreds of thousands do. In the winter, not so many. Each town on the...

I'm really excited guys- I have been working with a group of people that need to be a team, but just aren't. Lately, I have been focusing...

We are rounding the corner on the third quarter and nearing the end of the year. How did it go? Have you reached hiring & training goals?...

I know I've said it before, but it bears repeating; treat your employees well and they will do the same for you. Being a good manager is...

empathy noun em·​pa·​thy | \ ˈem-pə-thē \ Definition of empathy 1: the action of understanding, being aware of, being sensitive to, and...

I walked into a restaurant the other night. The host was on her cell phone and didn't notice me. I stood there for a minute or two and...

Have you noticed how when you run into a happy person your day seems a little brighter? Have you considered how your attitude can affect...

Hiring and Training Tips

According to Brian Tracy, Entrepreneur - Professional Speaker, Best Selling Author & Success Expert, “Delegation is one of the most...

There are many things that can't be taught and when it comes to the hospitality industry, these are things that MUST be part of the...

You have a training manual and some designated trainers that are terrific employees so your new hires are going to be great, right?!?...

When thinking of what advice I would give to those new to management, or anyone trying to find solutions with employee management, the...